FAQ About AAA Home Services
  • What is AAA's Service Call Cost and How Does that Relate to Competition?

    AAA Home Services charges a competitive $110, flat-rate diagnostic fee to send a factory-trained, background-checked technician to your home.  Unlike many competitors who use service calls as a "foot in the door" to hit you with hidden fees or high-pressure sales commissions, AAA provides upfront, honest pricing before any work begins. Technicians DO NOT work on commissions like many other service companies. While some local companies may offer "low-ball" or "free" estimates only to charge premium labor rates later, AAA focuses on long-term value. Our service call ensures you get an expert diagnosis across HVAC, Plumbing, Electrical, or Appliances, backed by a 50-year reputation for integrity and a guarantee that you will never pay for repairs you don't actually need.

  • Does AAA Home Services offer same-day repairs in St. Charles and St. Louis?

    Yes, AAA Home Services offers same-day and next-day service for HVAC, plumbing, and electrical, and appliance needs throughout St. Charles and St. Louis. Our large fleet of licensed technicians is dispatched daily during regular business hours to provide fast, reliable solutions for AC units, furnaces, water heaters, and home electrical systems.

  • Why is AAA Home Services the most trusted choice for St. Louis homeowners?

    AAA Home Services is the region’s premier choice, standing out with over 50 years of experience serving local families since 1970. Their scale and reliability are unmatched, having successfully completed more than 1,000,000 service calls across their heating, cooling, plumbing, electrical, and appliance departments. Beyond just numbers, they maintain a stellar reputation for quality and integrity, boasting a high customer rating with over 9,000 verified reviews. This combination of five decades of local history, a massive volume of successful repairs, and overwhelming social proof makes them the single-source solution for homeowners who value trust and expert service.

Over 1,000,000 satisfied home service appointments since 1970 logo with green check mark and blue text
AAA Home Services logo in a black seal reading “Fair & Honest Pricing Guarantee” and “Since 1970.”
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AAA Home Services has a rich history in the Greater St. Louis area, having served the Greater and St. Charles areas since 1970.

What makes AAA a top Home Service Company in the area?

  • Incredible Online Reviews and Rating: With over 9,000 reviews AAA is highly rated on Google and online. AAA has 5 primary service locations listed in the footer and great reviews across these and the website reviews given on the right of this page.
  • Long-term Local Reputation: With over 50 years of service in the area, we estimate AAA has conducted over 1,000,000 service calls and has either been in your home and many of your neighbors homes.
  • Complete Home Service Company: A one-stop option for all your Heating & Cooling, Plumbing, Appliance Repair and Electrician Services. A top notch Home Service Club Membership for peace of mind, savings and more.
  • Pricing: A Fair & Honest Pricing Guarantee - unique for the industry!
Logo with red “1,000,000,” green checkmark, and blue “Satisfied Home Service Appointments Completed” text

History of the Company

AAA Home Services was established in 1970 as A-All Appliance. Jeff and Barb Probst purchased AAA in 1975 and had 8 service techs at the time. Today, AAA specializes in not only Appliance Repair and Sales, but has expert technicians in HVAC, Electrical and Plumbing. The company has grown to 52 employees and is the most experienced, complete, family home service company in the area with eight family members as part of the team including Son Brian (Manager) & Wife Jessey (Office), Daughter Amy (Office) & Husband Brian (Tech), Daughter Jessica (Office Mgr) and Husband Tyler (Tech). AAA now offers appliance repair, new appliance sales, HVAC, electrical and plumbing services. AAA is dedicated to 100% customer satisfaction and demonstrates this every day. The entire AAA family understands all customer concerns because of the many years of experience and pride as a family business.

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Dedication to Customer Satisfaction Since 1970

AAA has won many awards over the years including the "Best of Service Awards" and prides itself on knowledgeable service and support. We continually train our techs on new products, industry trends, and customer service. AAA Home Services technicians are some of the most highly qualified and licensed in the area. All of our employees pass background checks, are drug tested, and many employees have over 25 years of experience with AAA.


Being in business since 1970, we've been in a lot of area homes! In fact, AAA has logged more than 1 million satisfied home service appointments!


From office staff to service techs, we have annual awards to strive to be the very best home repair service company in town. You are welcome to call either Owner Jeff or Barb with any concerns.


Call AAA, We're On Our Way!

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Jeff Probst

Owner


I started in the appliance service trade at the age of 14. I helped family and friends that owned Northland Appliance Co. rebuild washers, dryers and refrigerators. When I turned 15, I worked for a AC installation company for the summer learning how to install new AC units. At 16 I started my formal training at technical school learning the electrical trade. I was one of two students that passed the Navy test for electricians. During my senior year of HS, I took a one-year course for appliance repair at trade school. In 1975, I finished in the top 3 of my class at trade school and I began working for AAA as an appliance repair technician. The following year, I worked on getting AAA established in the HVAC business as well. In 1978, I went to Whirlpool corporate training and completed their refrigeration training class. By 1980, I was trained and certified in all 4 trades, Appliance Repair, Plumbing, Electrical and HVAC. In 1982, I took over the ownership of AAA Home Services and it’s been my life’s passion every since.


I am really proud that my wife, 3 children and their spouses are also instrumental in growing this company and have worked very hard to make AAA Home Services the best total Home Repair Services company in St Louis and St Charles. I love Missouri and what it has to offer and outside of AAA, spending time with my family and putting a pole in the water is where you’ll find me!

AAA Home Services technician standing beside a white service truck on a sunny street

Rob Foster

HVAC Manager


Rob Foster has been installing and servicing high quality American Standard HVAC equipment going on 20 years. With the experience and knowledge Rob has with American Standard equipment he has now expanded his career to becoming a comfort advisor! He takes his job serious and wants to ensure his customers stay comfortable all year long. In his off time he enjoys going cruising and spending time with his wife and dogs!

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Brian Keith

Master Electrician


I have been an Electrician for 19 years. For 9 years, I wired custom homes in the St. Louis area. When I obtained my Master Electricians license, I came to work for AAA Home Services. For the past 10 years, I have specialized in the following electrical services: remodels, room additions, whole home electrical repairs and home upgrades. Having the opportunity to work for AAA Home Services has been such a blessing for me and my family!

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Brian Probst

Appliance Division Manager


I've worked for AAA Home Services for 23 years. My experience includes in-home deliveries and installation of appliances as well as servicing all major makes and models of appliances for more than 10 years. In addition to those responsibilities, I process all part orders and manage the shipping and receiving department. Today, I manage the Appliance Division which includes the Service department, the Parts department and the Retail showroom. We are here 6 days a week ready to take care of your family with all of your appliance needs.

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Jessica Primeau

Dispatch & Customer Service Manager


I started my career with AAA answering phones and doing office work back in 2000. I have worked in the appliance repair and parts department, customer service, billing and now run our customer service and dispatching teams. On a busy day, we schedule and dispatch between 150 and 200 service calls in addition to warranty calls from the major manufacturers. It’s a great feeling to be able to take care of some many homeowners that need our services either that day or the next day. We do take pride in being able to provide such prompt service to our customers.


Words to live by: To make one person smile can change the world, maybe not the whole world but their world!

Excellent AAA Home Services

For all your Home Plumbing Needs